Adding a new tool to your toolkit is always fun, but it’s also a cluttered process that gets pushed back because other, more urgent tasks pop up. We’ve put a lot of effort into simplifying Jaco’s installation process and making it as quick and intuitive as possible. To make our installation process as smooth as possible, I created a new video showing how to install Jaco in under 2 minutes!
A customer just signed up for your product and is giving you the chance to give him a good first impression. In that moment, you have to make sure you set their expectations high and communicate with them how your product can meet their goals. Not only does the first impression need to be a smooth experience, it should also be engaging. If they signed up, tried out your product, and never came back, you lost them forever.
Though still under-hyped, User Onboarding has the biggest impact on your customer’s Lifetime Value (LTV) and churn rate. I’ll keep it short and simple – if your onboarding process sucks, your new users will churn faster than you can say “I’ve read ‘Lean Startup’ by Eric Ries and it changed my life”. The biggest challenge of any product is convincing users they should stick around and give you a chance. Odds are against you as it is. If your onboarding process isn’t good – you’re setting your product growth up … Read More
Onboarding new users is probably one of the most important, yet underrated processes taken into consideration when building a new product. If done correctly, it can increase your retention rates dramatically. If done poorly, your potential clients will leave and never come back. Yes, onboarding users is harder than you think and there are many pitfalls you’ll need to avoid. Many product managers and success managers think that the onboarding process starts with the product’s homepage or log-in screen. The process actually starts with first contact – it can be … Read More