How UpNest Uses Jaco Session Recording to Optimize their UX

Steve BurgInterviews0 Comments

Since 2013, UpNest has been changing the way we interact with their real estate agents. They have created a marketplace that connects home buyers and sellers with the top local agents who compete for their business. They also happen to be one of our favorite customers here at Jaco. We caught up with Travis Sawrie, Product Manager at UpNest to learn a bit more about how they use Jaco. Steve: What brought you to Jaco? Travis: I go through cycles of obsession with Lucky for me, I checked out … Read More

Customer Success Talk With Helen Shaw (Unbounce)

Danni FriedlandCustomer Success, Interviews0 Comments

Helen Shaw Unbounce

In our 4th “quick round” article, we’re honored to interview Helen Shaw, a customer success manager at Unbounce. Unbounce is the leading platform for building landing pages. Thanks to its easy to use interface and pre-made templates, even non-technical marketers can create high converting landing pages in no time. If you’ve ever used Unbounce, you’ve experienced how well-thought out and how much they care about their relationship with their users. Want to learn how Unbounce utilize customer success techniques through their entire user’s life cycle? Read Helen’s answers below to … Read More

Product Management Tools Series – Nir Erlich (Craft)

Danni FriedlandInterviews, Product Manager0 Comments

Product Management Tools - Nir Erlich

Welcome back to our segment on Product Management Tools. As I stated in our previous interview with Ran, our PM, Product Management is a tough job. With all the different areas of responsibility and the necessary cross-disciplinary skill set, a good Product Manager needs to know his tools and implement the ones who best fit the company’s culture and workflow.

Customer Success Managers: 3 Quick Ones With – Angela Chisholm (InVision)

Danni FriedlandInterviews0 Comments

Angela InVision

Welcome to our first interview in our series of Customer Success “3 quick ones” series. A series where we interview top performing Customer Success managers. Our first interview in the series is with Angela Chisholm, Customer Success Manager at InVision. If you’re unfamiliar (is it possible?) – InVision is the leading product design collaboration platform, used by 2 million people worldwide. They provide an end-to-end platform that takes an idea from concept to code, and are one of our favorite startups, on a more personal note.

The Product management tools Series: Ran Klein

Danni FriedlandInterviews, Product Manager9 Comments

Welcome to a new segment on our blog – “The Product Manager Toolset”, In this segment, we will interview product managers from some of the best startups in the world about product management tools they use on their day-to-day work. Product managers have various areas of responsibility, spanning different functions within the company.