Jaco is Joining the WalkMe Team!

Danni FriedlandAbout Jaco, Company news0 Comments

  We are thrilled to announce that Jaco will be joining the WalkMe team!   Two years ago we founded Jaco with the vision of helping companies better understand how users engage with their product. Since then, we’ve had the pleasure of working with some of the most innovative companies out there in various roles. We’ve worked with the product teams to help them optimize their UX flow. We’ve worked with support teams at various companies to reduce support ticket time.   There have been countless other implementations of the … Read More

Uncover User Insights with This Step by Step Guide to Installing Jaco

Danni FriedlandAbout Jaco, Company news, Onboarding, User Experience0 Comments

Adding a new tool to your toolkit is always fun, but it’s also a cluttered process that gets pushed back because other, more urgent tasks pop up. We’ve put a lot of effort into simplifying Jaco’s installation process and making it as quick and intuitive as possible. To make our installation process as smooth as possible, I created a new video showing how to install Jaco in under 2 minutes!

New features: Add notes directly to the sessions you’re watching

Danni FriedlandCompany news0 Comments

Do you ever watch sessions on Jaco and take notes on the side? (if not, you should!). Now you can add your notes directly to the sessions you’re watching. With our new feature,  you can now add your notes directly to the sessions you’re watching! If you see something worth noting, simply click on the Note button and add your comment. The note will be automatically added to the session transcript.

New Features: Team collaboration, more filters and daily emails

Danni FriedlandCompany news0 Comments

We’ve been working on some new features and I’m excited to tell you about them. Jaco was built as a product owners’ product, and as such, we realize that listening to your team members is as important as listening to your users. The past two weeks we’ve worked very hard on improving Jaco for teams, from allowing you to invite others from your team to sharing daily summary with your team.