User testing: 5 Ways to uncover hidden user feedback

Danni FriedlandUser testing2 Comments

User recordings

Collecting user feedback when conducting user testing is key in improving your product. The problem is that your users are most likely lying to you about how they use or feel about your product. They’re not doing it because they’re evil. They are doing it because they can’t help it. There are 4 common reasons users fail to give you real answers: