In our 5th “quick ones” article, we’re honored to interview Catherine Wells, the customer success manager at Thinkific.com. Thinkific is a platform that helps people build, market and sell their online courses – without any pre-course building experience needed. With customers ranging from individuals creating an online business as an extra gig, to full-time instructor and organizations – Thinkific needs to provide a positive and frictionless experience to all different levels of technical experience and different needs. As a product that guarantees effortless course building that suits all, customer success … Read More
In our 4th “quick round” article, we’re honored to interview Helen Shaw, a customer success manager at Unbounce. Unbounce is the leading platform for building landing pages. Thanks to its easy to use interface and pre-made templates, even non-technical marketers can create high converting landing pages in no time. If you’ve ever used Unbounce, you’ve experienced how well-thought out and how much they care about their relationship with their users. Want to learn how Unbounce utilize customer success techniques through their entire user’s life cycle? Read Helen’s answers below to … Read More
In our 3rd “3 Quick Ones” article we present an interview with Petr Pinkas, Customer Success Manager at our favorite content curation platforms – Feedly. Feedly is a platform for organizing, reading and sharing the content of your favorite sites. It allows you to organize and access your favorite blogs, news sites, podcasts and Youtube channels, all in one place. Petr’s experience and dynamism throughout his professional career have helped Feedly become such a great, customer-focused platform and it shows in every aspect. As a Customer Success Manager, his rigorous … Read More
Welcome to our first interview in our series of Customer Success “3 quick ones” series. A series where we interview top performing Customer Success managers. Our first interview in the series is with Angela Chisholm, Customer Success Manager at InVision. If you’re unfamiliar (is it possible?) – InVision is the leading product design collaboration platform, used by 2 million people worldwide. They provide an end-to-end platform that takes an idea from concept to code, and are one of our favorite startups, on a more personal note.
Customer Success has become one of the most hyped terms and roles in the User-Centered startup world. The trend is obvious – 2015 was the year that support and customer service have finally walked in the footsteps of UX and Product Management, and developed a new doctrine based on the ideals of modern B2B companies.