For some companies, having a great customer success manager is the ultimate growth hack.
A Customer Success role is about making sure your customers love your product, use it to it’s fullest potential and benefit from it. Basically making sure they succeed in doing what they came to do your product and are loving it.
If successfully executed, your will retain users for longer, but also create brand ambassadors.
While being a critical role in the success of any SaaS product, the CS role is relatively new and there are still not a lot of info on what the job responsibilities really are and well-known best practices.
The best way to learn how to improve your own skills and get the best resources – is by following the best experts and the knowledge they share.
This is why we decided to create a list of great Customer Success managers you must follow.