41 Customer Success Managers You Should Follow

Danni FriedlandCustomer Success3 Comments

Customer Success Managers to Follow

For some companies, having a great customer success manager is the ultimate growth hack.

A Customer Success role is about making sure your customers love your product, use it to it’s fullest potential and benefit from it. Basically making sure they succeed in doing what they came to do your product and are loving it.

 

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If successfully executed, your will retain users for longer, but also create brand ambassadors.

While being a critical role in the success of any SaaS product, the CS role is relatively new and there are still not a lot of info on what the job responsibilities really are and well-known best practices.

The best way to learn how to improve your own skills and get the best resources – is by following the best experts and the knowledge they share.

This is why we decided to create a list of great Customer Success managers you must follow.

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New Features: Team collaboration, more filters and daily emails

Danni FriedlandCompany news0 Comments

We’ve been working on some new features and I’m excited to tell you about them.

Jaco was built as a product owners’ product, and as such, we realize that listening to your team members is as important as listening to your users. The past two weeks we’ve worked very hard on improving Jaco for teams, from allowing you to invite others from your team to sharing daily summary with your team.

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The Product management tools Series: Ran Klein

Danni FriedlandInterviews, Product Manager9 Comments

Welcome to a new segment on our blog – “The Product Manager Toolset”,
In this segment, we will interview product managers from some of the best startups in the world about product management tools they use on their day-to-day work.

Product managers have various areas of responsibility, spanning different functions within the company.

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A Complete Guide: What is a Buyer Persona and How to Create One

Danni FriedlandBuyer Persona, Product Manager0 Comments

A Complete Guide- What is a Buyer Persona and How to Create One

Let’s be honest – do you ever feel like your marketing efforts are not paying off?

That you’re putting all your efforts on selling a product that nobody is buying?  Feeling like your audience is non-responsive to every move you make to the point you’re worried your product just might not cut it?

These problems may feel deflating or even devastating, but the good news is that they’re not necessarily a sign that there’s a problem with you or your business. Instead, it’s more likely the fact that you haven’t identified a clear buyer persona.
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What Does A Product Manager Actually Do?

Danni FriedlandProduct Manager1 Comment

The Product Managers' Role

Ever found yourself debating what does a product manager actually do, or what are the product manager’s areas of responsibility? We recently had a long debate about it.

Two weeks ago, we created a list of ‘31 product managers every product manager should follow’. While the idea of listing 31 product managers seems pretty straight forward, it actually opened a debate on “what is a product manager” – does it have to be a title, or is it basically a role someone needs to portray.
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Weekend inspiration: 7 Talks About Product Management You Have to See

Danni FriedlandProduct Manager2 Comments

7 talks about product management - features image

There is no one right way to become a great product manager.

Reid Hoffman’s infamous quote says: ״If you are not embarrassed by the first version of your product, you’ve launched too late.״

On the other hand, Steve Jobs was obsessed with making even the inside of a product beautiful, even the parts the user will never see.

It’s safe to say that they both know how to build a great product and make it succeed with millions of users – so how come these opposite approaches, so different from one another, both lead to the creation of great products?

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31 Product Managers Every Product Manager Should Follow

Danni FriedlandProduct Manager3 Comments

Product Managers you should follow

Product managers are the people who shape and drive the product vision forward, but in a world of buzzwords and marketing slang Sometimes it seems that Growth Hackers and Conversion Rate experts get all the attention and glory for a product’s growth.

Just search Google for “growth hackers to follow” or “CRO experts to follow” and then do the same for “product managers to follow” and you’ll see the difference.

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Watch Your Conversion Rate Skyrocket With These 129 CRO Tips

Danni FriedlandConversion Rate Optimization, Product Manager0 Comments

Jaco - User testing - player

Besides being one of the trendiest topics in online marketing, Conversion Rate Optimization (CRO) is also a key factor in making your product successful and saving you a lot of marketing money.

If you’re new to the game, Conversion Optimization is the science (some might say art) of getting a visitor in your website to take the action you want them to take.

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Why Everybody on Your Team Should Watch Your User’s Session Recordings

Danni FriedlandProduct Manager, User testing0 Comments

Tony Hsieh, founder and CEO of Zappos once said:

We believe that customer service shouldn’t be just a department; it should be the entire company.”

Tony’s Zappos is one the biggest poster brands for putting the customer experience, service and support at the top of their value hierarchy. They have revolutionized the way e-commerce sites communicate and support their customers and set a new bar of expectations on what good service looks and feels like.

Customer experience, service and support only recently became mainstream as a core company culture for many upcoming companies as well as long existing brands.

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