Uncover User Insights with This Step by Step Guide to Installing Jaco

Danni FriedlandAbout Jaco, Company news, Onboarding, User Experience0 Comments

Adding a new tool to your toolkit is always fun, but it’s also a cluttered process that gets pushed back because other, more urgent tasks pop up.

We’ve put a lot of effort into simplifying Jaco’s installation process and making it as quick and intuitive as possible.

To make our installation process as smooth as possible, I created a new video showing how to install Jaco in under 2 minutes!

If you don’t have Jaco installed yet, and you don’t like video tutorials, I also attached a text guide below, just for you 🙂

Follow the tutorial and you’ll be watching users as they interact with your web or mobile web application in no time.

Watch the tutorial here:

Here’s a list of the steps you should follow for a quick and simple Jaco installation:

1. Go to www.getjaco.com

2. Enter your email address

In the email prompt, fill in your email address to start the signup process.

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3. Go to your email account and click on the link provided in the confirmation email.

    • If you’re having trouble locating the confirmation email, check your spam folder. If you are using gmail or google inbox, you should also check the update tab.

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4. Complete your registration by filling in the remaining fields.

After you clicked the confirmation link, you will be redirected to a form with details that are necessary for completing registration. Add your first and last name, company name, phone number and choose your password.

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Click Done to receive the code snippet that will track user interactions within your website.

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6. Paste the Jaco Snippet to the header in your application.

This can be done in your staging, production or even your local development environments. Copy the code provided by Jaco and paste it in the <header> of your application. After adding the code to your header, Jaco will start tracking all user interactions on your site automatically. Leave this page open on your browser as you continue to the next phase.

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7. Open a new tab and go on your website.

Doing so will ensure that the new changes will take effect.

Now you’re already recording your first session!

8. Interact with the page a bit.

You should add some scroll and click events on your website (just for fun) to record some activity in Jaco.

9. Go back to your Jaco account and verify that the installation was completed successfully.

Now that Jaco can recognize that your snippet has been installed, go back to the signup tab and complete the registration process.

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Great! Now click Play and enjoy your first live session recording.

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That’s it – by following this nine short steps you will be able to track users as they interact with your product, and gain valuable insights into their behaviors, needs, and issues.

The reason we created this tutorial

Here at Jaco, we practice what we preach and we believe in turning user session recordings into actionable optimization tactics.

As we were testing our own product and analyzing its onboarding process, we found that even though it’s relatively simple, some of our potential users were dropping off.

After watching how they interacted with our website, we figured users were getting stuck before they even got started because we weren’t providing them with sufficient information.

So, to make sure users know exactly what they should do, we created a new method to communicate in a clear manner the simple Jaco onboarding process.

This tutorial is also available on the signup page and in our documentation so you can see how quick and easy it is to start using Jaco.

Having any trouble installing Jaco? Don’t hesitate to contact us via the Intercom icon, or leave us a comment and we’ll get back to you ASAP!

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