Uncover User Insights with This Step by Step Guide to Installing Jaco

Danni FriedlandAbout Jaco, Company news, Onboarding, User Experience0 Comments

Adding a new tool to your toolkit is always fun, but it’s also a cluttered process that gets pushed back because other, more urgent tasks pop up. We’ve put a lot of effort into simplifying Jaco’s installation process and making it as quick and intuitive as possible. To make our installation process as smooth as possible, I created a new video showing how to install Jaco in under 2 minutes!

Does Your Onboarding Suck? Here’s How To Make It Amazing

Danni FriedlandCustomer Success, Onboarding, Product Manager, User Experience, User testing1 Comment

A customer just signed up for your product and is giving you the chance to give him a good first impression. In that moment, you have to make sure you set their expectations high and communicate with them how your product can meet their goals. Not only does the first impression need to be a smooth experience, it should also be engaging. If they signed up, tried out your product, and never came back, you lost them forever.

How to Get Your Clueless Manager On-Board With Your UX Process

Danni FriedlandUser Experience0 Comments

How to get your clueless manager on-board with your UX process

We know that you know the value of User Experience (UX). Your users definitely understand the benefits of great UX. But what can you do if your company’s Product Manager doesn’t get it? Or even worse, if your CEO doesn’t get it? Too often, we find great User Experience designers feeling frustrated with their positions. Either because they are not getting the freedom to do what they do best or maybe because the PM or CEO (with no UX experience) think they know best and are calling out on the … Read More

How to Test Your Onboarding Process Based on Your ad

Danni FriedlandOnboarding, User Experience, User testing1 Comment

Test your onboarding process based on your ad

Onboarding new users is probably one of the most important, yet underrated processes taken into consideration when building a new product. If done correctly, it can increase your retention rates dramatically. If done poorly, your potential clients will leave and never come back. Yes, onboarding users is harder than you think and there are many pitfalls you’ll need to avoid. Many product managers and success managers think that the onboarding process starts with the product’s homepage or log-in screen. The process actually starts with first contact – it can be … Read More

How Unpakt Improved their UX Using User Recording (Case Study)

Danni FriedlandAbout Jaco, User Experience1 Comment

Unpakt is online moving marketplace that lets you plan, compare, book and manage your move. Unpakt allows customers to save money while relaxing in the assurance that every aspect of their moving experience is attended to. With over 250,000 satisfied users while working with over 600 moving companies across 300 different cities, Unpakt strives to learn more about how users use their platform and how they can improve the user experience.

Best Online Tools For Conducting a Design Audit

Danni FriedlandProduct Manager, User Experience0 Comments

design audit tools

As designers, we don’t always feel the need to audit and evaluate our design, since we believe our experience gives us the ability to understand the need and provide the best possible solution. But designers aren’t always right – When you create something that you love, you might miss out on some crucial aspects and false perceptions that can turn your product into a disaster.

How HoneyBook uses User Session Recordings to Optimize their UX

Danni FriedlandBehind The Scenes, User Experience0 Comments

Honeybook is an online platform that modernizes and streamlines the client booking and payment process for creative and event professionals. With HoneyBook, users easily create custom proposals, contracts, and invoices, enable their clients to sign and pay digitally, and manage their business pipeline all in one place. Since its launch back in 2013, HoneyBook has been saving users up to 21 days a year in reduced administrative tasks so they can spend more time growing their businesses, sharing time with their families, or taking a much-needed vacation.

Are Your Users Happy with Your New Feature? Here’s a Method to Easily Detect Frustrated Users

Danni FriedlandConversion Rate Optimization, Product Manager, User Experience2 Comments

Anticipating how your users will react to a release of a new feature can be nerve wracking. Will it be received with loving applause or an angry frustrated mob? Tracing how your users receive your new feature is crucial for retention and growth of your product. The fastest you can learn about what they experience, the faster you can iterate and improve their product journey.