In our 5th “quick ones” article, we’re honored to interview Catherine Wells, the customer success manager at Thinkific.com.
Thinkific is a platform that helps people build, market and sell their online courses – without any pre-course building experience needed.
With customers ranging from individuals creating an online business as an extra gig, to full-time instructor and organizations – Thinkific needs to provide a positive and frictionless experience to all different levels of technical experience and different needs.
As a product that guarantees effortless course building that suits all, customer success is an essential necessity and core promise.
How does Catherine handle this challenge daily? Read her interview below to get the nitty gritty of being a customer success manager. Read More